Generally, in the healthcare environment, we will be dealing with individuals of goodwill who are just trying the best they can in a system that is crushingly complex and stacked against patients and providers alike. It is precisely for this reason that mediation is often the more productive route to get our needs met.
As with any conflict, legal action is likely to destroy relationships unnecessarily, is unpredictable in its outcomes and incredibly costly.
In a mediation process, clients tend to find that their most important concerns are better addressed, while each side gets heard. The full hearing of different perspectives outside a legal proceeding, sharply increases the likelihood of coming to an agreement with an increased appreciation of the other party’s perspective. In contrast to legal action, a mediation can be wrapped-up in a matter of days to weeks, instead of years of high stress and costly legal proceedings.